Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSIBK602 Mapping and Delivery Guide
Manage implementation of broking service support systems

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSIBK602 - Manage implementation of broking service support systems
Description
Employability Skills
Learning Outcomes and Application This unit describes the specialist skills and knowledge required to determine the resources, systems and procedures that must be implemented to support the provision of insurance broking services within a broking organisation.It applies to individuals who have well-developed data analysis, logistic, communication and organisational skills who work in insurance broking roles within organisations of various sizes and across a range of customer bases.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance broking field of work and include access to:

common office equipment, technology, software and consumables

organisational records

organisational policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Meet human resource requirements
  • Identify skills needed to implement broking services support system
  • Identify number, type and location of service support personnel required, including specialist consultants
  • Attain and retain consultants with specialist skills as required
  • Recruit or assign required human resource support as appropriate
       
Element: Implement training required to achieve service system
  • Identify cost-effective training requirements proactively to support service implementation
  • Develop training programs to achieve required service support outcomes
  • Implement training programs in cost-effective and timely way
  • Undertake evaluation and review of training programs against requirements on regular planned basis
       
Element: Implement information support system
  • Establish information distribution and access needs
  • Determine range of information types to be collected, processed and stored
  • Identify and obtain suitable information support technology to meet needs
  • Establish measures to monitor efficiency of information systems
  • Store information to enable efficient access
       
Element: Implement operational procedures
  • Establish specifications for operational procedures
  • Design procedures to ensure effective workflow achieves required service support targets
  • Specify measurable performance standards
  • Assign tasks and duties to appropriately trained and skilled personnel
  • Establish and monitor control measures on regular basis
  • Design operational procedures so that adjustments can be made in response to control information
       
Element: Establish supplier relationships to achieve service support requirements
  • Identify availability and suitability of suppliers who can meet service support requirements within legislative requirements
  • Establish criteria to enable effective evaluation of supplier services
  • Assess available suppliers against criteria to determine suitability
  • Establish and communicate terms of appointment of suppliers to achieve service support requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Meet human resource requirements

1.1 Identify skills needed to implement broking services support system

1.2 Identify number, type and location of service support personnel required, including specialist consultants

1.3 Attain and retain consultants with specialist skills as required

1.4 Recruit or assign required human resource support as appropriate

2. Implement training required to achieve service system

2.1 Identify cost-effective training requirements proactively to support service implementation

2.2 Develop training programs to achieve required service support outcomes

2.3 Implement training programs in cost-effective and timely way

2.4 Undertake evaluation and review of training programs against requirements on regular planned basis

3. Implement information support system

3.1 Establish information distribution and access needs

3.2 Determine range of information types to be collected, processed and stored

3.3 Identify and obtain suitable information support technology to meet needs

3.4 Establish measures to monitor efficiency of information systems

3.5 Store information to enable efficient access

4. Implement operational procedures

4.1 Establish specifications for operational procedures

4.2 Design procedures to ensure effective workflow achieves required service support targets

4.3 Specify measurable performance standards

4.4 Assign tasks and duties to appropriately trained and skilled personnel

4.5 Establish and monitor control measures on regular basis

4.6 Design operational procedures so that adjustments can be made in response to control information

5. Establish supplier relationships to achieve service support requirements

5.1 Identify availability and suitability of suppliers who can meet service support requirements within legislative requirements

5.2 Establish criteria to enable effective evaluation of supplier services

5.3 Assess available suppliers against criteria to determine suitability

5.4 Establish and communicate terms of appointment of suppliers to achieve service support requirements

Evidence of the ability to:

conduct reviews of organisational resource and systems requirements to identify gaps in support systems for the provision of broking services

manage the implementation of recruitment plans, training programs, information systems and operational procedures required to support broking services

establish effective processes to appoint and manage external suppliers

undertake evaluations of the support systems on a regular basis and make adjustments where required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the analysis and application of relevant features of industry legislation, codes of practice and compliance requirements in the provision of broking support systems

explain the impact of current insurance market and policy on the execution of the broking service support system

outline the use of research methods to identify resource needs and limitations

outline the role of organisational policy and procedures, and underwriting guidelines and authorities, in the execution of broking support systems

discuss analysis of the industry market position relative to the product and/or line of business on the design of broking service support systems

outline the impact of marketing principles on the design of support systems

explain the role of training and the application of training principles in the design of broking support systems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Meet human resource requirements

1.1 Identify skills needed to implement broking services support system

1.2 Identify number, type and location of service support personnel required, including specialist consultants

1.3 Attain and retain consultants with specialist skills as required

1.4 Recruit or assign required human resource support as appropriate

2. Implement training required to achieve service system

2.1 Identify cost-effective training requirements proactively to support service implementation

2.2 Develop training programs to achieve required service support outcomes

2.3 Implement training programs in cost-effective and timely way

2.4 Undertake evaluation and review of training programs against requirements on regular planned basis

3. Implement information support system

3.1 Establish information distribution and access needs

3.2 Determine range of information types to be collected, processed and stored

3.3 Identify and obtain suitable information support technology to meet needs

3.4 Establish measures to monitor efficiency of information systems

3.5 Store information to enable efficient access

4. Implement operational procedures

4.1 Establish specifications for operational procedures

4.2 Design procedures to ensure effective workflow achieves required service support targets

4.3 Specify measurable performance standards

4.4 Assign tasks and duties to appropriately trained and skilled personnel

4.5 Establish and monitor control measures on regular basis

4.6 Design operational procedures so that adjustments can be made in response to control information

5. Establish supplier relationships to achieve service support requirements

5.1 Identify availability and suitability of suppliers who can meet service support requirements within legislative requirements

5.2 Establish criteria to enable effective evaluation of supplier services

5.3 Assess available suppliers against criteria to determine suitability

5.4 Establish and communicate terms of appointment of suppliers to achieve service support requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify skills needed to implement broking services support system 
Identify number, type and location of service support personnel required, including specialist consultants 
Attain and retain consultants with specialist skills as required 
Recruit or assign required human resource support as appropriate 
Identify cost-effective training requirements proactively to support service implementation 
Develop training programs to achieve required service support outcomes 
Implement training programs in cost-effective and timely way 
Undertake evaluation and review of training programs against requirements on regular planned basis 
Establish information distribution and access needs 
Determine range of information types to be collected, processed and stored 
Identify and obtain suitable information support technology to meet needs 
Establish measures to monitor efficiency of information systems 
Store information to enable efficient access 
Establish specifications for operational procedures 
Design procedures to ensure effective workflow achieves required service support targets 
Specify measurable performance standards 
Assign tasks and duties to appropriately trained and skilled personnel 
Establish and monitor control measures on regular basis 
Design operational procedures so that adjustments can be made in response to control information 
Identify availability and suitability of suppliers who can meet service support requirements within legislative requirements 
Establish criteria to enable effective evaluation of supplier services 
Assess available suppliers against criteria to determine suitability 
Establish and communicate terms of appointment of suppliers to achieve service support requirements 

Forms

Assessment Cover Sheet

FNSIBK602 - Manage implementation of broking service support systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSIBK602 - Manage implementation of broking service support systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: